A disabled vehicle in winter is not only inconvenient, it can be dangerous. Here’s how AMA and its employees work to get you out of a jam as quickly as possible.
CALLING FROM HOME?
Members can use our automated attendant “Otto,” which quickly and efficiently gathers information and initiates the rescue.
STUCK ON THE STREET?
Roadside calls are answered by a member services representative, who assesses your safety and circumstances, while recording other key details.
CREATE A RESCUE PLAN
A dispatcher uses the information to send the appropriate truck as soon as possible. (Different problems and vehicle types require the help of different trucks.)
WHILE YOU WAIT
In Edmonton and Calgary, get text updates on your smartphone with AMA’s estimated arrival time, plus a link to a live map showing the tow truck’s location as it travels to you.
HIP HIP, HOORAY!
Your AMA tow operator arrives at the breakdown to get you out of the cold and on your way again or to the nearest repair shop.
WE’RE HERE TO HELP
To contact AMA Roadside Assistance:
• Call 1-800-CAA-HELP (1-800-222-4357)
• Submit an online request at ama.ab.ca/Help
• Send a request through the AMA app